E-TALK Shipping Policy
Vendor-Managed Logistics – Local & Global Operations
Marketplace Model Important
E-TALK is a global, borderless marketplace connecting buyers and independent vendors worldwide.
Vendors are independent sellers who fully manage:
- Professional packaging & materials
- Shipping carrier selection & negotiations
- Customs declarations & documentation
- Fulfillment timelines & tracking
- Customer shipping communication
E-TALK does not physically handle shipments. This model allows vendors to operate locally or internationally without borders, leveraging their regional expertise.
Shipping Label Responsibility
Each vendor is responsible for creating and applying:
Official Carrier Label
DHL, UPS, FedEx, local postal service, or preferred regional courier
Vendor Contact Details
Return address & customer service contact information
Important: E-TALK does not mandate a specific courier, allowing vendors to choose the most efficient and cost-effective option for their region and product type.
E-TALK Branding Required
Marketplace Identification (Light Branding)
To maintain trust and customer clarity, all outgoing packages must include E-TALK marketplace identification using any ONE of the following methods:
Printed Logo Sticker
Official E-TALK logo sticker applied to package exterior
Marketplace Slip
Printed E-TALK marketplace slip included inside package
Co-Branded Label
Label showing: Sold on E-TALK, Vendor Name, and Order ID
Critical Requirement: The official carrier shipping label must remain completely unobstructed and fully legible at all times.
Vendor Branding Freedom
Vendors are encouraged to include their own branding elements:
- Custom store logos and packaging
- Personalized thank-you cards
- Promotional inserts or samples
- Branded tape or seals
- Custom packing materials
Requirements: Vendor branding must not misrepresent E-TALK or confuse buyers about order fulfillment responsibility.
Local vs Global Shipping
Vendors may operate under either model based on their capabilities:
- Ship to international destinations
- Handle customs, duties, export compliance
- Provide accurate HS codes and declarations
- Clearly state international delivery timelines
- Ship within selected countries/regions only
- Use domestic couriers and postal services
- Offer faster fulfillment (where applicable)
- Leverage regional shipping advantages
Equal Support: E-TALK supports both global and local vendor models equally.
Customs, Duties & Taxes
Vendor Responsibilities
- Accurate customs declarations
- Proper HS code classification
- Export/import compliance
- Complete documentation
Buyer Responsibilities
Any import duties, taxes, or fees assessed by the destination country
Disclaimer: E-TALK is not liable for customs delays, additional fees, or import restrictions.
Proof of Shipment & Tracking
Vendors must complete the following within 48 hours of shipment:
- Mark order as "Shipped" in vendor dashboard
- Provide valid tracking number (where available)
- Ensure tracking corresponds to correct order
- Update shipment status for any delays
Consequences of Non-Compliance:
- Payment processing delays or holds
- Reduced visibility in marketplace search
- Temporary shipping capability suspension
- Account restriction for repeated violations
Returns & Disputes
- Returns follow the vendor's published return policy
- Vendors manage return shipping and inspections
- Refunds processed according to vendor terms
E-TALK Marketplace Intervention
E-TALK may intervene only in cases of:
- Suspected fraud or misrepresentation
- Non-shipment with proof of payment
- Significant policy violations
- Platform abuse or security concerns
Policy Enforcement
E-TALK monitors compliance through automated systems and manual reviews.
Minor Violations
Warning notifications & educational resources
Major Violations
Order suspension & temporary restrictions
Repeat Violations
Permanent account restriction or removal
Policy Updates
This policy may be updated to:
- Support new logistics partnerships and integrations
- Improve buyer protection and trust mechanisms
- Align with evolving global trade regulations
- Incorporate vendor feedback and best practices
Notification: Vendors will receive 30 days' notice for significant policy changes.